Responsibilities/Expectations:
- Installs, configures, and tests VoIP endpoints
- Works customer SRM tickets and trouble tickets to update, remove, move, and troubleshoot VoIP endpoints
- Maintains the local Cisco Emergency Responder (CER) system (includes working hardware/software issues and security vulnerabilities when needed)
- Inventories and processes Return Material Authorizations (RMA) for VoIP assets to the vendor
- With minimal direction, provides expert support, analysis and research into complex problems, and processes relating delivery of voice and video services
- Assists and provides technical expertise on executive-level project teams providing technical direction, solution development, and alternatives.
- Exercises considerable latitude in determining technical objectives of assignment.
- Operates and manages SIPR and NIPR VOIP systems
- Builds and configures network infrastructure devices, hardware replacement, property accountability, wireless access point support, network service management (VOIP, access controls, firewalls, Bluecoat, TACACs, etc)
- Designs and implements new network solutions and/or improving the efficiency of current voice and video services
- Develops product recommendations on VoIP related network equipment solutions
- Performs VoIP related site surveys and develops detailed design documents that incorporate existing firewalls, routing and switching to maximize network efficiency and security
- Maximizes network performance through ongoing monitoring and troubleshooting
- Arranges scheduled upgrades
- Strong implementation experience in configuration baselines and DISA STIGs
- Strong experience with vulnerability mitigation and patching
- Reports VoIP service status to key stakeholders
- Can work flexible hours to support deployment teams when necessary
- Performs all other duties as assigned
- Excellent verbal and written communication skills
- Demonstrated ability to organize and facilitate planning and designs
- Ability to track, manage, and ensure project tasks are completed in a timely manner
- Cisco Unity Communications Manager
- Cisco Unity Presence Server
- Cisco Prime Collaboration Components
- Cisco Emergency Responder
- Remedy/ServiceNow
- Joint Regional Security Stack (JRSS)
- Documenting network topology and rack elevations using Visio
- This position may involve up to 25% travel to survey, design, and field VoIP solutions worldwide
- Potential for telework 25%
Required Qualifications/Education/Experience
- Bachelor’s Degree
- 3-5 years related experience
- Cisco CCNA Voice, CCNP Voice are preferred certifications,
- Network or other Certifications needed or specialty experience
- Security+ CE (or appropriate DoDM 8570 Baseline Certification required)
- IAT Level II certification is required before start
Required Security Clearance: Secret
