Responsibilities/Expectations: 

• Oversee the infrastructure and network operation by responding appropriately to alerts and events
• Oversee incident resolution, ensuring appropriate response to escalations
• Coordinate infrastructure repairs including directing remote activities to ensure continuity for service delivery
• Review root cause analysis documentation to address performance management and incident correlation issues
• Provide data center support where appropriate
• Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues
• Provide incident notification to Government representatives.
• Must possess at least two of the following certifications: a CISCO Certified Network Professional (CCNP) Routing and Switching, CISCO Certified Design Professional (CCDP), Microsoft Certified Technology Specialist (MCTS), or Microsoft Certified Solutions Associate (MCSA).

Required Qualifications/Education/Experience

• Bachelor’s Degree in Computer Science, MIS, Business, or related field*
• Information Assurance Technician (IAT) Level III 
• 10 years of experience in general IT
• Must possess at least two of the following certs: a CCNP Routing and Switching, CCDP, MCTS, or MCSA.

Required Security Clearance:  Secret