NetOps Specialist (Sr), Norfolk, Va


  • Oversee the infrastructure and network operation by responding appropriately to alerts and events
  • Oversee incident resolution, ensuring appropriate response to escalations
  • Coordinate infrastructure repairs including directing remote activities to ensure continuity for service delivery
  • Review root cause analysis documentation to address performance management and incident correlation issues
  • Provide data center support where appropriate
  • Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues
  • Provide incident notification to Government representatives.
  • Must possess at least two of the following certifications: a CISCO Certified Network Professional (CCNP) Routing and Switching, CISCO Certified Design Professional (CCDP), Microsoft Certified Technology Specialist (MCTS), or Microsoft Certified Solutions Associate (MCSA).

Required Qualifications/Education/Experience

  • Bachelor’s Degree in Computer Science, MIS, Business, or related field*
  • Information Assurance Technician (IAT) Level III 
  • 10 years of experience in general IT
  • Must possess at least two of the following certs: a CCNP Routing and Switching, CCDP, MCTS, or MCSA.

Required Security Clearance:  Secret

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