Responsibilities/Expectations:
- Designing and implementing Apple Enterprise solutions, topologies, and services to ensure efficiency, security, and reliability of current macOS operations
- Leading teams to support effective customer service
- Analyzing Apple systems topologies and making recommendations on best practices to maximize uptime and increase operational efficiency
- Configuring and implementing system diagnostic and maintenance tools using customized Shell/Bash scripting and policy implementation via Jamf Pro management console
- Remotely administers the configuration and maintenance of operating systems, software, and end-user applications
- Planning and arranging scheduled upgrades
- Strong experience with implementing government configuration baselines and DoD STIGs
- Strong experience with vulnerability mitigation and patching
- Perform analysis of new hardware, operating systems, and software to mitigate vulnerabilities with existing policies and processes prior to implementation
- Reviews processes to determine suitability for system updates
- Leading and training more junior engineers
- Acts as liaison between engineers and service desk, providing point of escalation for assessing needs of customers and developing services and processes to support
- A clear understanding of TCP/IP, HTTP, HTTPS, SMTP, SNMP, DNS, DHCP and knowledge of the 802.11 wireless internet standards
- Proficient in Jamf Pro, macOS, Active Directory, Windows Server, Microsoft Office 365, Adobe CC, SCCM, MySQL
- Certifications relating to Apple Mac Technician, Jamf Technician strongly encouraged
- Remedy ITSM/ServiceNow experience a plus
- Excellent verbal and written communication skills
- Documenting topologies, conceptual system diagrams (DoDAF framework), and SOPs to support the growing macOS environment
- Ability to communicate
- Ability to organize and facilitate planning and demonstrations
- Ability to track, manage, and ensure project tasks are completed in a timely manner
- Writing effective procedural guidance
Required Qualifications/Education/Experience
- Bachelor’s degree in a technical discipline such as Computer Sciences or 5+ years related experience
- Casper, JSS or Jamf certification or other related certifications strongly encouraged
- 2+ years Jamf experience
- Security+ CE (or appropriate DoDM 8570 Baseline Certification)
Required Security Clearance: Secret