{"id":1432,"date":"2021-03-16T13:43:32","date_gmt":"2021-03-16T17:43:32","guid":{"rendered":"https:\/\/lightgrid.com\/?p=1432"},"modified":"2021-06-02T14:36:58","modified_gmt":"2021-06-02T18:36:58","slug":"system-administrator-fort-meade-md","status":"publish","type":"post","link":"https:\/\/lightgrid.com\/open-positions\/system-administrator-fort-meade-md\/","title":{"rendered":"System Administrator, Fort Meade, MD"},"content":{"rendered":"\n<ul><li><strong><em>Responsibilities<\/em><\/strong>:  <ul><li>Serves as the initial point of contact for troubleshooting hardware\/software PC problems.\u00a0<\/li><li>Provides phone support to users in the areas of e-mail\/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint.\u00a0<\/li><li>Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter,\u00a0Windows Server Update Services (WSUS), SolarWinds, and File Servers.\u00a0<\/li><li>Will support the DISA JITC and be on-site supporting as part of a shift support structure (telework may be available but is not guaranteed, especially during exercise support.)<\/li><li>Domain Services\u00a0<ul><li><strong>Domain Services:<\/strong>\u00a0Stores data and manages communications between the users and the DC. This is the primary functionality of AD DS.\u00a0<\/li><li><strong>Certificate Services:<\/strong>\u00a0Allows your DC to serve digital certificates, signatures, and public key cryptography.\u00a0\u00a0<\/li><li><strong>Lightweight Directory Services:<\/strong>\u00a0Supports LDAP for cross platform domain services, like any Linux computers in your network.\u00a0<\/li><li><strong>Directory Federation Services:<\/strong>\u00a0Provides SSO authentication for multiple applications in the same session, so users\u00a0don\u2019t\u00a0have to keep providing the same credentials.\u00a0<\/li><li><strong>Rights Management:\u00a0<\/strong>Controls information rights and data access policies. For example, Rights Management determines if you can access a folder or send an email.\u00a0<\/li><\/ul><\/li><li>Provides 2nd level support for routers, switches, firewalls, and network infrastructure.\u00a0<\/li><li>Answering trouble calls from Customers and Tier I organizations.\u00a0<\/li><li>Creating\/Updating trouble tickets in DISA&#8217;s Global Ticketing Management System (Remedy trouble ticket system).\u00a0<\/li><li>Compiling analysis of trouble tickets to provide monthly trending reports.\u00a0<\/li><li>Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer.\u00a0<\/li><li>Building briefing slides concerning trouble ticket progress as required.\u00a0<\/li><li>When Tier 2\u00a0can\u2019t\u00a0fix the issue, ensure the trouble ticket gets escalated to a third level engineer.\u00a0<\/li><li>Candidate will be trained for basic network and system administration duties in anticipation of taking on more technical assignments.\u00a0<\/li><li>24 by 7 call center support.\u00a0<\/li><li>Work independently under the guidance of the prime contractor<\/li><li>Perform other duties as required.\u00a0<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul><li><strong><em>Required Qualifications\/Education:<\/em><\/strong><ul><li>5&nbsp;years direct experience in the last 8 years with an Associates or&nbsp;Bachelor\u2019s&nbsp;degree in a relevant discipline<\/li><li>(or 8&nbsp;years direct experience in the last 10 years with HS Diploma)<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul><li><strong><em>Required Security Clearance:&nbsp;&nbsp;<\/em><\/strong>TS\/SCI<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Responsibilities: Serves as the initial point of contact for troubleshooting hardware\/software PC problems.\u00a0 Provides phone support to users in the areas of e-mail\/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint.\u00a0 Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter,\u00a0Windows Server Update Services (WSUS), [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/posts\/1432"}],"collection":[{"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/comments?post=1432"}],"version-history":[{"count":0,"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/posts\/1432\/revisions"}],"wp:attachment":[{"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/media?parent=1432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/categories?post=1432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lightgrid.com\/wp-json\/wp\/v2\/tags?post=1432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}