Systems Administrator, Fort Meade, MD

Primary Responsibilities/Expectations:

  • Serves as the initial point of contact for troubleshooting hardware/software PC problems. 
  • Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint. 
  • Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter, WSUS, SolarWinds, and File Servers. 
  • Provides 2nd level support for routers, switches, firewalls, and network infrastructure. 
  • Answering trouble calls from Customers and Tier I organizations. 
  • Creating/Updating trouble tickets in DISA’s Global Ticketing Management System (Remedy trouble ticket system). 
  • Compiling analysis of trouble tickets to provide monthly trending reports. 
  • Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer. 
  • Building briefing slides concerning trouble ticket progress as required. 
  • When Tier 2 can’t fix the issue, ensure the trouble ticket gets escalated to a third level engineer. 
  • Candidate will be trained for basic network and system administration duties in anticipation of taking on more technical assignments. 
  • 24 by 7 call center support. 
  • Perform other duties as required. 
  • Work independently under the guidance of the prime contractor
  • Will support the DISA JITC and be on-site supporting as part of a shift support structure. Telework may be available but is not guaranteed, especially during exercise support.

Required Qualifications/Education/Experience

  • 5 years direct experience in the last 8 years with an Associates or Bachelor’s degree in a relevant discipline 
    • OR
  • 8 years direct experience in the last 10 years with HS Diploma 

Required Security Clearance:  Top Secret/SCI

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