System Administrator, Fort Meade, MD

  • Responsibilities:
    • Serves as the initial point of contact for troubleshooting hardware/software PC problems. 
    • Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint. 
    • Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter, Windows Server Update Services (WSUS), SolarWinds, and File Servers. 
    • Will support the DISA JITC and be on-site supporting as part of a shift support structure (telework may be available but is not guaranteed, especially during exercise support.)
    • Domain Services 
      • Domain Services: Stores data and manages communications between the users and the DC. This is the primary functionality of AD DS. 
      • Certificate Services: Allows your DC to serve digital certificates, signatures, and public key cryptography.  
      • Lightweight Directory Services: Supports LDAP for cross platform domain services, like any Linux computers in your network. 
      • Directory Federation Services: Provides SSO authentication for multiple applications in the same session, so users don’t have to keep providing the same credentials. 
      • Rights Management: Controls information rights and data access policies. For example, Rights Management determines if you can access a folder or send an email. 
    • Provides 2nd level support for routers, switches, firewalls, and network infrastructure. 
    • Answering trouble calls from Customers and Tier I organizations. 
    • Creating/Updating trouble tickets in DISA’s Global Ticketing Management System (Remedy trouble ticket system). 
    • Compiling analysis of trouble tickets to provide monthly trending reports. 
    • Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer. 
    • Building briefing slides concerning trouble ticket progress as required. 
    • When Tier 2 can’t fix the issue, ensure the trouble ticket gets escalated to a third level engineer. 
    • Candidate will be trained for basic network and system administration duties in anticipation of taking on more technical assignments. 
    • 24 by 7 call center support. 
    • Work independently under the guidance of the prime contractor
    • Perform other duties as required. 
  • Required Qualifications/Education:
    • 5 years direct experience in the last 8 years with an Associates or Bachelor’s degree in a relevant discipline
    • (or 8 years direct experience in the last 10 years with HS Diploma)
  • Required Security Clearance:  TS/SCI

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