Responsibilities/Expectations: 

• Designing and implementing Apple Enterprise solutions, topologies, and services to ensure efficiency, security, and reliability of current macOS operations
• Leading teams to support effective customer service
• Analyzing Apple systems topologies and making recommendations on best practices to maximize uptime and increase operational efficiency
• Configuring and implementing system diagnostic and maintenance tools using customized Shell/Bash scripting and policy implementation via Jamf Pro management console
• Remotely administers the configuration and maintenance of operating systems, software, and end-user applications
• Planning and arranging scheduled upgrades
• Strong experience with implementing government configuration baselines and DoD STIGs
• Strong experience with vulnerability mitigation and patching
• Perform analysis of new hardware, operating systems, and software to mitigate vulnerabilities with existing policies and processes prior to implementation
• Reviews processes to determine suitability for system updates
• Leading and training more junior engineers
• Acts as liaison between engineers and service desk, providing point of escalation for assessing needs of customers and developing services and processes to support
• A clear understanding of TCP/IP, HTTP, HTTPS, SMTP, SNMP, DNS, DHCP and knowledge of the 802.11 wireless internet standards
• Proficient in Jamf Pro, macOS, Active Directory, Windows Server, Microsoft Office 365, Adobe CC, SCCM, MySQL
• Certifications relating to Apple Mac Technician, Jamf Technician strongly encouraged
• Remedy ITSM/ServiceNow experience a plus
• Excellent verbal and written communication skills
• Documenting topologies, conceptual system diagrams (DoDAF framework), and SOPs to support the growing macOS environment
• Ability to communicate
• Ability to organize and facilitate planning and demonstrations
• Ability to track, manage, and ensure project tasks are completed in a timely manner
• Writing effective procedural guidance

Required Qualifications/Education/Experience

• Bachelor’s degree in a technical discipline such as Computer Sciences or 5+ years related experience
• Casper, JSS or Jamf certification or other related certifications strongly encouraged
• 2+ years Jamf experience
• Security+ CE (or appropriate DoDM 8570 Baseline Certification)

Required Security Clearance:  Secret