Apple Engineer (Sr), Fort Meade, MD

Responsibilities/Expectations: 

  • Designing and implementing Apple Enterprise solutions, topologies, and services to ensure efficiency, security, and reliability of current macOS operations
  • Leading teams to support effective customer service
  • Analyzing Apple systems topologies and making recommendations on best practices to maximize uptime and increase operational efficiency
  • Configuring and implementing system diagnostic and maintenance tools using customized Shell/Bash scripting and policy implementation via Jamf Pro management console
  • Remotely administers the configuration and maintenance of operating systems, software, and end-user applications
  • Planning and arranging scheduled upgrades
  • Strong experience with implementing government configuration baselines and DoD STIGs
  • Strong experience with vulnerability mitigation and patching
  • Perform analysis of new hardware, operating systems, and software to mitigate vulnerabilities with existing policies and processes prior to implementation
  • Reviews processes to determine suitability for system updates
  • Leading and training more junior engineers
  • Acts as liaison between engineers and service desk, providing point of escalation for assessing needs of customers and developing services and processes to support
  • A clear understanding of TCP/IP, HTTP, HTTPS, SMTP, SNMP, DNS, DHCP and knowledge of the 802.11 wireless internet standards
  • Proficient in Jamf Pro, macOS, Active Directory, Windows Server, Microsoft Office 365, Adobe CC, SCCM, MySQL
  • Certifications relating to Apple Mac Technician, Jamf Technician strongly encouraged
  • Remedy ITSM/ServiceNow experience a plus
  • Excellent verbal and written communication skills
  • Documenting topologies, conceptual system diagrams (DoDAF framework), and SOPs to support the growing macOS environment
  • Ability to communicate
  • Ability to organize and facilitate planning and demonstrations
  • Ability to track, manage, and ensure project tasks are completed in a timely manner
  • Writing effective procedural guidance

Required Qualifications/Education/Experience

  • Bachelor’s degree in a technical discipline such as Computer Sciences or 5+ years related experience
  • Casper, JSS or Jamf certification or other related certifications strongly encouraged
  • 2+ years Jamf experience
  • Security+ CE (or appropriate DoDM 8570 Baseline Certification)

Required Security Clearance:  Secret

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